Customer Service

For assistance with general questions or assistance with navigating our website, contact our Customer Service Department.
Hours: Monday - Friday 8:00AM EST - 4:30PM EST
Email Support:
Phone Support:    1-800-274-8510
To place an order or for assistance with ordering:
Telephone: 1-800-274-8510
Fax:           1-716-633-8523
To let us know what you think or for product requests:

Returns and Credit:

We guarantee 100% satisfaction.  Before returning any product, please call customer service at (800) 274-8510 for return instructions. Items purchased can only be returned if:

    The return is packaged and shipped in the original packaging.
    Merchandise is in its original packaging.
    Items are still in new condition, and are deemed re-sellable by our returns department.
    Items are not advertised as short-term promotional use or specially priced discontinued items..
    Item is returned within 45 days from the original purchase date.


Upon receipt of returned merchandise we will either replace the merchandise, issue a credit, or offer a refund.


Damaged Goods:

Upon receipt of goods, if damage exists, please do the following:

1.) Retain the original shipping carton
2.) Contact our customer service department.

We will re-ship your order at no charge, and file a claim with the delivery carrier.